🎄 (Notice 1/2) 🎄 Happy Holidays! We will not be shipping orders between 12/28-1/13 for the holidays and moving into a bigger warehouse next January. Come back from time to time for chances to win discounts for 2025 totalling a million yen! CLICK HERE TO LEARN MORE (Starts 12/28)

☀️ (Notice 2/2) ☀️ As we wind down the year, only products with actual units in-stock will be purchasable. Out-of-stock sample sizes, multipacks, procure-on-demand bulk sizes, etc. will be buyable after our warehouse move in January.

Shipping Info - North America

Ian Chun |

CANADA

DHL EXPRESS: Based on information from customers (US$50-$100 order value) ordering tea and tea ware, there is no import tax, about a 13% VAT tax (this may vary by province though), a processing fee of CAD11.25 and a transaction fee of CAD5.25. DHL Canada will bill you for this prior to delivery. 

DHL Canada Official Customs Fees & Services page

Postal airmail is delated but arriving. Please choose Handling Fee option for shipping at checkout and we will send you a follow up inovice by email for the cost of the cheapest tracked option (usually ePacket) minus the handling fee (Updated: May 27, 2020).

 

MEXICO

Unfortunately, DHL Express shipping requires the importer to be a business and have an import license. If your local tea shop or grocery store is willing to cooperate, please put them in contact with us.

Postal airmail is suspended(Updated: May 1, 2020).

 

USA

DHL Express generally takes 2 days to ship to major cities, there is no tax for tea, and processing fees are not being charged for orders under $500. Please report any difference in this experience to us.

Postal airmail is suspended(Updated: May 1, 2020).

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